Les commandes personnalisées ne sont pas remboursables, de par leur nature. Merci de votre compréhension.
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Custom/personalized orders are not refundable. Thank you for understanding.

Since my mother tongue is French, it is in this language that all shop policies and item descriptions prevail.

Comme tout bijou fantaisie, ne le portez pas sous la douche ou dans un bain, évitez tout contact avec l'eau. Enlevez les bagues avant de vous lavez les mains.
//// CARE OF JEWLERY:
Please, do not imerge in water. Avoid taking shower or bath wearring the jewelry. Remove rings before washing your hands.

Si l'objet devait arriver chez vous cassé, malgré tout le soin apporté à l'emballage, merci de m'en informer le plus tôt possible (avant les 14 jours), photo à l'appui. Le retour de l'objet est à la charge du vendeur, uniquement dans ce cas-ci. Sans preuve photo, ni retour de l'objet : pas de remboursement.
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If the item is broken (I do my best to protect it!), please message me and send me a picture BEFORE sending it back to me (if needed), within the 14 days. I will also refund you the shipping fees (only in the case of a broken item!!). If no picture and no item back : no refunding. Thank you for understanding.

Pour les oreilles non percées, possibilité de changer l'attache par des clips (à vis, la plupart du temps, ce qui permet de régler la pression) pour 1 euro supplémentaire.
Possibilité de changer les crochets d'oreille par de l'argent 925 (1,5 € supplémentaire) ou par du plaqué or 14k (3,50 € supplémentaire). Ou bien encore par du niobium (2€ supplémentaire)
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For the non drilled ears, it is possible to change the hook by clips (with a sort of "screw", wthat allows to adjust the pressure) for 1€ additional.
Possibility to change the brass hooks with by silver hooks (1.5€ additional) or by gold-plated hooks, 14k (3.5€ additional). Or I can change for niobium (2€ additional).

♦All the jewelry and accessories here are the intellectual property of Anamnesis Syndrome.
Do not reproduce. Thanks♦
Anamnesis Syndrome - Entrepreneur Individuel, SIRET : 48260499800047.

♣I work in my house and I own a cat, so beware if you're allergic: I can not, nor my jewelry, be held responsible for a severe allergy crisis.
Also, my jewelry IS NOT INTENDED FOR CHILDREN. Due to small parts, choking hazard may occur.

All the orders are sent with a tracking number.

"Oops, I didn't pick up the package on time"= I am not responsible if you do not pick up your parcel on time: if you want me to send it again, it will be at your expense.

To avoid lost package, I will always send with a tracking number.

Please, check if your postal address is correct. Ask for your neighbourhood, they may have received your item by mistake. Postal strike can cause delay, too.

If your order is considered as lost, you will be refund to a minimum of 30 days after having placed this order. This will let us enough time to investigate (e.g. ask neighbours, post office, etc). This will take 45 days for international countries (60 for Italy).

To avoid lost package, please chose the tracking option, it's a safe way to track and receive an order. You'll be able to chose the option during the order process.

Please, check if your postal address is correct. Ask for your neighbourhood, they may have received your item by mistake. Postal strike can cause delay, too.

If your order is considered as lost, you will be refund to a minimum of 30 days after having placed this order. This will let us enough time to investigate (e.g. ask neighbours, post office, etc). This will take 45 days for international countries (60 for Italy).

Buyer have to pay the shipping fees to send back to me the order. So, it's IMPORTANT you declare as "Returned Merchandise", when returning items to me for a refund. And please, keep with you the receipt and any proof of shipment (CN22 with my address in France, see below) which justifies that you have returned the item(s).
If no item back: no refund. So, keep a proof, thanks.

Returning address is:
Anamnesis Syndrome
8, ruelle Aino Aalto
44300 NANTES
France